Check the fine print on data limits, cancellation fees and speed promises. ![]() Once the switch happens, make sure you cancel any direct debits with your current provider.Īlways read the terms and conditions of your chosen broadband plan before you switch providers. It’s unlikely that your phone service will be affected, but a loss of broadband service can sometimes occur temporarily during the switching process. Confirm an installation date with your new provider so you experience as little downtime as possible.Arrange a broadband service cut-off date.Give them the required notice so that you’re not charged for what you don’t use.Remember to contact your current provider to ensure you’re free to switch.If you decide to go ahead with the switch, there are a couple of things you need to do to protect your rights as a customer and reduce the chance of dispute. In that time you can cancel without penalty if any aspect of the service doesn’t suit you. Call 03333 043 222 or email .uk for a large print, braille, audio CD or dyslexia friendly version of this document. When you switch to a new provider, there’s a 14-day cooling-off period. Your rights when you switch to a new broadband provider You can also leave your contract without charge if your provider changes the terms of your contract, for example, the monthly price increases. If you can prove that you’re not receiving the service you signed up for, it’s possible you’ll be able to exit the contract without charge. You can check your contract terms for the expiry date. Some providers might notify customers when their contract is due to end, but they’re not legally obligated to. If you still have several months remaining on your contract, you should raise any issues with your provider first. This will ensure you’re not charged after you’ve moved to a new provider. If your contract’s minimum term is up you can switch without penalty, but you’re still responsible for giving your provider the notice shown in your contract, when you want to cancel.This may be a set fee, or the cost of the remaining contract term. ![]()
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